Shipping and Returns
AUSTRALIA
Delivery is available Australia-wide and you can select from:
Express Australia Post (1-4 Business Days)
Standard Australia Post (4+ Business Days)
Price is dependent on order weight and will display automatically at checkout.
INTERNATIONAL
Delivery is available in most regions, with the shipping rate calculated at checkout.
Cost: Shown at checkout.
Timeframe: Standard options and Express options are available for most regions, with the shipping rate calculated at checkout. You will receive a tracking number to follow your delivery online.
PURCHASING AS A GIFT
Bless your heart! Here's how to arrange a purchase as a gift:
1. Fill in the recipient’s name and address in the Shipping Details section at checkout.
2. Add your own details in the Billing Details section so the tracking and receipt can be sent to your inbox, not theirs!
(Please note that on international labels we have to declare the value of the parcel.)
RETURNS
Change of mind
When making a purchase, please choose carefully! We want you to love your items, but we cannot accept returns unless your goods have been damaged in transit or are faulty. Please take a moment to review your order with care before making your purchase.
Damages and issues
Please inspect your order upon receiving it and submit a return request immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 30-day return policy on damaged items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Submitting a return for a faulty, damaged, or incorrect item
- Sign in to your customer account by clicking the profile icon in our menu, or clicking here.
- Click "Return items" next to the order you'd like to submit the return for.
- If your order has more than one item, select the items you want to return.
- Select a return reason and add a note for us quickly explaining the situation.
- Click "Request return".
- If your return request is approved and requires shipping, you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.
Exceptions / non-returnable items
Unfortunately we cannot accept returns or order cancellations on gift cards or any digital products.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
